NewsPost: Indonesia

– Residents of West Java have recorded more than 180 million national/domestic trips, averaging around 18 million trips per month

– Oona Insurance Indonesia partners with ASTINDO West Java to enhance travel protection for visitors to Indonesia

– This partnership provides financial protection against illness, high-risk activity accidents, lost baggage, and trip disruptions while traveling

The partnership between Oona Insurance Indonesia and ASTINDO West Java marks the beginning of a collaboration between an insurer and travel agencies 

Jakarta, 11 December 2025 – OONA Insurance Indonesia has officially partnered with the Indonesian Travel Agents Association (ASTINDO) West Java (Jabar) to strengthen comprehensive travel protection for both inbound visitors and outbound travellers originating from the province. This collaboration reinforces OONA’s commitment to making comprehensive travel protection more accessible through trusted travel-agent channels. 

West Java is the most populous province in Indonesia, home to 50.34 million residents (BPS, H1 2025), and consistently records the highest number of outbound journeys. From January to October 2025, residents of West Java made over 180 million domestic trips, averaging 18 million trips per month. With travel activity at this scale, the need for seamless, reliable travel protection has never been more critical.

According to Julien Pierre Combaret, Director of OONA Insurance Indonesia, this partnership leverages the trust placed in travel agents to deliver accessible travel protection for their clients. “We recognize that travel agents are trusted decision-makers for travelers. By seamlessly embedding OONA’s comprehensive protection from the trip-planning and booking stage, we ensure that adopting travel insurance becomes easier, faster, and truly aligned with travelers’ needs,” Julien said.

OONA Insurance Indonesia offers a complete protection package for both domestic and international trips, including coverage for international visitors traveling within the province. The coverage includes medical expenses, emergency situations, and loss of baggage or other personal belongings. OONA also provides international travel insurance that meets Schengen visa requirements.

This partnership was marked by the signing ceremony held in Bandung, attended by Julien P. Combaret, Director of OONA Insurance Indonesia, and Joseph Sugeng Irianto, Chairman of ASTINDO West Java, along with leaders from various travel agencies across Bandung.

“We always recommend insurance to all our clients because it is a fundamental part of travel planning. Our priority is to ensure that travelers can enjoy their trips safely and with peace of mind, whether they are visiting Indonesia or traveling abroad. We recommend OONA Insurance because of its comprehensive benefits, tailored coverage, and affordable premiums,” said Joseph Sugeng Irianto, Chairman of ASTINDO West Java.

Through this partnership, inbound travel insurance facilitated directly by ASTINDO-affiliated agents provides financial protection against risks such as illness, accidents during high-risk outdoor activities (such as trekking or diving), lost baggage, and trip disruptions while in Indonesia. This integrated approach ensures that international travelers can enjoy Indonesia’s natural beauty and major cities safely and without unexpected risks.

This collaboration with ASTINDO West Java marks the first step toward broader nationwide cooperation. “OONA will continue signing partnerships with ASTINDO chapters in other provinces to expand inclusive travel protection across Indonesia,” Julien concluded.

– Oona Insurance Indonesia has recorded a more than 400% increase in travel insurance purchases from January to October 2025 

– In contrast, the Central Statistics Agency (BPS) data in July 2025 shows a year-on-year decline of 5.24% in outbound travel by Indonesian

– Europe (Schengen countries), Japan, Singapore, and Malaysia are among the top destinations driving this increase

Indonesian travellers are becoming increasingly aware of the importance of travel insurance when going abroad.

Jakarta, 20 November 2025 – Oona Insurance Indonesia is seeing a surge in demand for international travel protection as more Indonesians plan year-end holidays abroad. The rise reflects a growing awareness of the need for reliable, comprehensive coverage, not just the cheapest option, when traveling overseas.

Oona Insurance Indonesia has recorded a more than 400% increase in travel insurance purchases year-to-date (January–October 2025) compared to the same period in 2024. Meanwhile, data from the Central Statistics Agency (BPS) in July 2025 shows a year-on-year decline of 5.24% in outbound travel by Indonesian residents compared to July 2024. This indicates that even as international travel shows a downward trend, more Indonesians are prioritizing reliable protection against unforeseen risks when traveling abroad.

Top destinations driving this surge include Europe (Schengen countries), Japan, Singapore, and Malaysia, where Oona’s products are tailored to meet local and international requirements.

Oona’s International Travel Insurance covers key travel concerns such as emergency medical expenses, flight delays, baggage loss, and trip cancellations, helping travelers enjoy worry-free holidays. Through its partnership with VFS Global, travelers applying for a Schengen visa can also purchase compliant insurance directly at visa centers which makes the process faster and easier.

“As we head into the peak holiday season, our goal is simple; to help Indonesians travel with confidence,” said Prashant Shetty, Chief of Marketing Officer Oona Insurance Indonesia. “We want customers to focus on experiences, not worries. Reliable protection makes all the difference.” Prashant concluded

– Oona Insurance Indonesia has secured a position among the Top 10 motor vehicle insurers in Indonesia, based on the Q2 2025 industry report by the Indonesian General Insurance Association (AAUI).

– Oona recorded a 67% increase in profit in the third quarter of 2025, with Gross Written Premium (GWP) growth rising 16% year-on-year (YoY) compared to the same period last year.

 Oona Insurance Indonesia strengthens its position in the general insurance industry through digital innovation and sustainable growth

Jakarta, 30 October 2025 – Just three years after its launch, Oona Insurance Indonesia, a leading digital general insurer in Indonesia, has become one of the country’s Top 10 motor vehicle insurers. The digital-first insurer has quickly cemented its market position and is now accelerating growth across all segments as it strengthens its multi-line expansion strategy. 

“Our performance this year and becoming a top 10 insurer for motor vehicle is testament to a good strategy executed really well. It’s gratifying to see all our tech investment and claims excellence driving customer satisfaction as well as a great set of numbers. We are positioned really well to capture future growth across products and channels,” said Abhishek Bhatia, Founder and Group CEO of Oona Insurance Group. 

The company reported a 67% increase in profit in the third quarter of 2025, reflecting disciplined underwriting and operational efficiency. Gross written premium growth in Q3 rose by 16% year-on-year, more than double the industry average. Oona expects continued double-digit growth by the end of the year, supported by strong performance in motor and steady momentum across retail lines. 

“Motor insurance remains Oona’s core strength and growth engine, a segment that continues to build deep customer trust,” said Vincent C. Soegianto, CEO and President Director of Oona Insurance Indonesia. “We’ve built this business on strong fundamentals, not quick wins. Our focus now is to grow faster across all product lines while keeping protection simple, reliable, and built to last,” 

Oona has also established a leadership position in the emerging field of electric vehicle insurance, supported by specialized repair networks and tailored pricing models. In the first half of 2025, Oona’s EV portfolio grew more than sevenfold compared to the same period last year – a clear sign of rising consumer confidence in its EV protection offerings.

Powered by Oona’s proprietary technology ecosystem, the company delivers protection seamlessly across all customer touchpoints, from embedded insurance offered through API integrations with partners to retail products like travel, motor, and health plans available on myoona.id. Together, these platforms make protection simple, accessible, and effortless for both customers and partners.

Oona Insurance Indonesia now protects over a million customers across embedded, digital, and traditional channels. Direct-to-consumer sales have also surged, with new policy issuances more than tripling compared to the same period last year.

Recent partnerships include Green SM, where Oona Insurance Indonesia embeds Personal Accident and lost item cover within the eco-mobility app, and VFS Global, where it provides Schengen-compliant travel insurance at visa application centres.

As OONA Insurance Indonesia continues to grow, its focus remains on building protection that evolves with customers’ needs to ensure that it stays relevant. The company’s strengthened bottom line is testament of our focus and positions the company well for continued profitable growth in 2026 and beyond.

 

–  Oona Insurance partners with VFS Global to offer
Schengen-compliant travel insurance at visa centers

– Travel insurance is mandatory for Schengen visas
(min. €30,000 / Rp540 million coverage)

– Schengen policy sales grew in Q1 2025, driven mainly by individual travelers

Official Launch of the Strategic Partnership between Oona and VFS Global

Jakarta, 21 October 2025 – Oona Insurance Indonesia has announced a strategic partnership with VFS Global, the world’s largest visa outsourcing and technology services specialist for governments, to make visa applications more seamless for Indonesian travelers. Through this collaboration, applicants can now purchase Schengen-compliant travel insurance directly at VFS Global visa application center. 

A common challenge for travelers is finding the right travel insurance which is often a mandatory requirement for visa approval, particularly for Schengen countries. By integrating Oona’s compliant travel insurance into the VFS Global application process, applicants can secure the necessary coverage while submitting their visa documents, ensuring a smooth and confident submission. 

“At Oona, we are dedicated to helping people by removing complexity from their preparation, especially when specific requirements like travel insurance are involved,” said Vincent C. Soegianto, Chief Executive Officer (CEO) and President Director, Oona Insurance Indonesia. “This partnership allows us to deliver essential protection right where travelers need it most, making the experience more seamless and reassuring, so they can focus on planning their journey.”

Travel insurance is a mandatory requirement for visa applications to the Schengen Area’s 27 member states, which require policies with at least €30,000 (around Rp540 million) in medical coverage and repatriation.

Recent data from OONA shows that Schengen travel insurance purchases grew significantly in Q1 2025 compared to the same period in 2024, underscoring the rising demand for international travel protection. Individual travelers accounted for more than 70% of these purchases, reflecting Indonesia’s growing outbound mobility for both leisure and business travel.

This soaring demand is further amplified by structural shifts in the travel landscape, including the addition of new countries to the Schengen Area, and regulatory changes like the new “Visa Cascade” policy launched in July 2025—which significantly simplifies obtaining multi-entry visas for up to 5 years. These factors collectively underscore the opportune timing of OONA’s partnership with VFS Global.

“As the year-end holiday season approaches, this partnership enables us to support travelers with more comprehensive and streamlined visa experiences, Vincent added. “For consumers, it provides a single touchpoint that reinforces their trust in Oona as a reliable travel partner.”

The partnership is now available at VFS Global Visa Application Centre,  Kuningan City Mall (1st floor), Jakarta.

–  Oona Insurance Indonesia introduces passenger insurance priced at IDR 1,000 as an add-on for Green SM electric taxi users

– This feature offers coverage of up to IDR 350 million for accidents and up to IDR 1 million for loss of personal belongings

– The partnership between Green SM and Oona Insurance Indonesia underscores their shared commitment to ensuring passenger comfort, safety, and comprehensive protection

Vincent C. Soegianto, CEO and President Director of Oona Insurance Indonesia, together with Deny Tjia, Managing Director of Green SM Indonesia, following the signing of the Memorandum of Understanding between Oona Insurance Indonesia and Green SM

 

Jakarta, 2 October 2025 – Oona Insurance Indonesia has partnered with Green SM, a pioneering all-electric ride-hailing service, to offer GreenCare insurance for Green SM passengers. Oona’s insurance is available as an affordable add-on for just Rp1,000.

“At Oona, our mission is simple and that is to make protection accessible for everyone. This collaboration with Green SM embodies that commitment, transforming essential personal protection from a niche offering into an integral, affordable part of daily urban life for millions of Indonesians,” said Vincent C. Soegianto, CEO and President Director of Oona Insurance Indonesia. “By meeting people right within their daily ride-hailing app—we are ensuring that essential protection is a seamless part of everyday life. Our goal is to ensure every passenger can move through their day confidently, knowing they are reliably covered.

GreenCare is a joint effort by Green SM and Oona Insurance to transform the ride-hailing and taxi industries by focusing on passenger safety through accessible and reliable personal insurance. In other words, Green SM passengers are protected from the moment they enter the taxi, throughout their trip, until they arrive at their destination.

To use the GreenCare feature, passengers simply tap the “Request Invoice & Add-ons” button after selecting their destination, then choose the “Rp1,000 Insurance” option when booking the ride. The coverage will then be automatically applied to their journey.

“This additional feature offers up to Rp350 million in accident coverage and up to Rp1 million for personal belongings stolen, providing peace of mind and protection from unexpected risks during the trip,” added Vincent.

Green SM, a leading taxi company from Vietnam, launched operations in Jakarta in December 2024 and has quickly expanded to Makassar and Bekasi in less than a year. Operating a fully electric fleet, Green SM combines eco-friendly transportation with a comfortable and affordable travel experience. Each vehicle meets the highest quality standards and is equipped with advanced safety features designed to maximize passenger protection. This includes emergency buttons for both drivers and passengers, smart sensors, and AI-powered real-time anomaly detection. GPS-based trip tracking provides an extra layer of security, making every ride especially safe for seniors, women, and children. 

“At Green SM, ensuring passengers travel comfortably and safely is our top priority. The partnership with Oona Insurance Indonesia not only reinforces this commitment but also marks a strategic move toward setting a new standard in Indonesia’s ride-hailing industry. We believe every passenger deserves a comfortable journey and the peace of mind knowing they are protected against various potential risks on the road,” said Deny Tjia, Managing Director of Green SM Indonesia.

Since the launch of GreenCare on the Green SM app, there has been strong and growing adoption from passengers. “This response reaffirms that customers value both safety and innovation, and it motivates us to continue innovating services that set new benchmarks for secure, sustainable, and high-quality urban mobility,” added Deny.

–  Millennials continue to dominate the market, accounting for 70% of total vehicle insurance share, supported by ownership trends and mandatory TPL on financed vehicles.

– Seamless digital access and service convenience are key reasons behind Gen Z’s growing interest in vehicle insurance.

Vehicle insurance sales among Gen Z are on the rise, while millennials continue to dominate the market

Jakarta – 12 August 2025. In an era defined by rapid digital transformation and evolving consumer behaviors, the Indonesian automotive and insurance sectors are experiencing a period of significant change. As digital connectivity becomes more integral to daily life, financial habits are adapting, leading to new dynamics in how individuals seek and secure protection for their assets. It is within this landscape of shifting preferences and increased digital fluency that Oona Insurance Indonesia observes compelling trends among different generational cohorts regarding vehicle insurance.

While the overall car sales in Indonesia have recently experienced a modest decline—with data from the Association of Indonesia Automotive Industries (Gaikindo) showing 390,467 cars sold in the first half of 2025, a 9.7% dip from the same period last year—digital insurer Oona Insurance Indonesia recorded a standout trend: a sevenfold increase in vehicle insurance purchases by Gen Z (born 1997–2012) in Q1 2025 alone.

“During the first quarter of this year, we saw a sharp rise in vehicle insurance sales among Gen Z customers. This indicates a growing awareness and proactive approach to protection within this cohort,” said Iwan Kurniawan, Chief of Investment and Strategy. “However, in aggregate terms, Millennials still lead the overall vehicle insurance market, accounting for 70% of total vehicle insurance share at Oona.”

Millennials often exhibit higher rates of vehicle ownership and may have more established financial responsibilities, which traditionally position them as leaders in the vehicle insurance sector. Regulatory frameworks, such as the mandatory third-party liability (TPL) coverage under Indonesia’s P2SK Law (Law No. 4 of 2023), also play a role, impacting purchasing behaviors across generations.

So, what is driving Gen Z’s notable surge in insurance adoption? “Increased awareness and significantly easier access are key factors,” Iwan added. “At Oona, we’ve focused intently on delivering a smooth, digital-first experience. Our platforms make it simple for customers to buy insurance, get roadside assistance, access partner workshops, and file claims—all conveniently online, anytime, from anywhere.”

This emphasis on convenience and digital accessibility strongly resonates with Gen Z, who represent Indonesia’s largest generational group, comprising approximately 27.94% of the population, or roughly 74.93 million people (Badan Pusat Statistik). Their purchasing behavior is heavily shaped by digital platforms and social media, fostering expectations for speed, transparency, and simplicity in all their brand engagements. For young professionals like Rama (25), a digital-native Oona customer, this experience is crucial: “If something happens to my car, I want to sort it out quickly and digitally, from claim submission to resolution. Oona makes that possible.”

With Gen Z now driving a new wave of expectations for digital-first financial services, Oona Insurance is doubling down on delivering seamless, fully digital experiences that meet this generation precisely where they are: online, on-demand, and on their terms.

Jakarta, 13 March 2024 – Oona Insurance, the leading digital general insurance player in Southeast Asia with a strong presence in Indonesia, launched MyOONA.id, its highly anticipated state-of-the-art digital platform for insurance e-commerce, in Indonesia today. The company also launched Mudik Car Insurance; a unique short term car insurance protection specifically tailored to facilitate Mudik in time for the upcoming Lebaran period for Indonesians.

MyOONA.id offers three categories of easily accessible insurance products: Travel, Flight Delay and Motor Vehicle (car & motorcycle). The digital platform offers key features designed to deliver a delightful end-user experience:

1. Fully Mobile Optimized: Customers can enjoy seamless access to the platform across all devices, including their mobile phones.

2. Fast and Seamless Experience: The online purchase process has been meticulously streamlined, ensuring customers can easily purchase direct-to-consumer products such as motor vehicle, travel and flight delay insurance, as well as submit claims effortlessly.

3. Accessibility and Flexibility: Customers have access to multiple payment options, including flexible payment plans with 0% installment options for 3, 6, and 12 months, catering to diverse financial preferences.

4. Use of Innovative Technologies: Using online AI inspection for improved defect detection in motor vehicle insurance, employing optical character recognition to convert camera images and PDFs into text for simpler KYC processes and Generative AI to enhance website functionality.

During this momentous launch, Abhishek Bhatia, Founder and Group Chief Executive Officer of Oona Insurance expressed, ” This is truly a monumental moment for everyone at Oona. We embarked on a journey to be the most transformational and customer centric insurer in Southeast Asia, and bringing new technology and products to consumers is at the heart of it. With the launch of MyOONA.id, our vision is becoming a reality. Consumers can now buy multiple insurance products online with a few clicks. This platform, along with innovative product offerings like the Mudik Car Insurance, are proof points of our unwavering commitment to delivering unparalleled value to Indonesian market .”

The 2023 Jasa Raharja Report highlighted the urgency of ensuring Indonesians’ safety during Lebaran Mudik, with 726 fatalities and 5,894 traffic accidents reported during 18-28 April 2023. Oona empathizes with the desire of Indonesians to return home to their families safely, which is why Mudik Car Insurance is launched via the #MudikTenangBarengOONA (#WorryFreeMudikWithOONA) campaign. By offering easy purchase on MyOONA.id without the need for car inspection or complex document uploads, Oona aims to provide peace of mind to urban car owners with digital proficiency and frequent travel habits, ensuring their journeys are safe and worry-free.

Vincent C. Soegianto, Chief Executive Officer, Oona Indonesia said, “As we navigate Indonesia’s dynamic insurance landscape, our customers remain at the heart of what we do. The MyOONA.id platform will allow for democratizing access of insurance to Indonesians. We also understand the importance of customizing our products to suit Indonesia’s diverse lifestyles and unique needs. Hence, we’ve launched the Mudik Car Insurance underscoring our deep understanding of the Indonesian market. This product is crafted specifically for Indonesians, enabling them to focus on what truly matters: safely reuniting with their loved ones during Lebaran.”

To ensure affordability and accessibility to all Indonesians, the premium of Mudik Car Insurance is set at an affordable price of IDR 49K for 10-day coverage, available between 12 March to 30 April 2024. The insurance plan provides comprehensive coverage, including Total Loss Only coverage, Personal Accident coverage for both the driver and passengers, Third-Party Liability coverage, as well as 24/7 Roadside Assistance and Claim Center, ensuring a worry-free journey.

Oona Indonesia is anchored on a robust Risk-Based Capital (RBC) of 696.48% and Total Equity exceeding IDR 1.53 trillion as of 31 December 2023 (unaudited). These figures are a testament to Oona’s financial strength and strict adherence to regulatory standards, ensuring our continued reliability and commitment to serve with excellence in Indonesia.

Jakarta, 9 January 2024 – Oona, a leading digital general insurance platform in Southeast Asia with strong presence in Indonesia, today announced the appointment of a financial services industry veteran, Vincent C. Soegianto as Chief Executive Officer (CEO) for its Indonesia operations.

The newly appointed CEO has close to three decades of experience in the financial services industry across multiple geographies- Asia Pacific (Indonesia, Malaysia, Hong Kong) and Middle East (Dubai, UAE) spanning, transaction banking expertise in both treasury management and trade (certified in both) supported by strong digital experience. Most recently he led the Merchant Business for Bank Jago Tbk in Indonesia and played a pivotal role in developing the digital ecosystem, spanning merchant business, end-to-end payment and cash management, as well as its lending business.

Welcoming Vincent into the team, Abhishek Bhatia, President Commissioner of Oona Insurance Indonesia said, “I am delighted to welcome industry veteran Vincent into our leadership team in Indonesia. Under his leadership and with our laser sharp focus to accelerate growth and innovation across Indonesia, I am confident we will continue to create impact and long lasting value for our customers, partners and other stakeholders, to achieve our goal of helping every Indonesian live life boundless.”

Welcoming Vincent to the team, Abhishek Bhatia, President Commissioner of Oona Insurance Indonesia said, “I am delighted to welcome financial services industry veteran Vincent into our leadership team in Indonesia. With his wealth of experience and expertise, we look forward to achieving new milestones in 20234. This year2023 has been exceptional for us in Indonesia, thanks to our dedicated team and business leaders. We are confident that under Vincent’s leadership and with our laser sharp focus to accelerate growth and innovation across Indonesia, we will continue to achieve our goal of helping every Indonesian live life boundless.”

Vincent C. Soegianto, the newly appointed CEO commented, “I am excited to join Oona Indonesia and lead a dynamic team to the next level of growth. In a short time, Oona has disrupted the industry with the recent introduction of its innovative travel insurance product, Oona Flight Delay Insurance1, targeted at Indonesian travelers. I also believe this is a pivotal moment for digitalisation and innovation in Indonesia and I am excited to be part of this journey with Oona.”

Over the years, Vincent has played key roles in the financial services industry across markets be it, serving as the Board Member of International Chamber of Commerce Malaysia Berhad, developing the small and medium enterprise banking proposition in Indonesia, Hong Kong and Malaysia, actively driving the trade finance professional development program in Indonesia and Malaysia with ICC, supporting Bank Indonesia (Central Bank) in the formulation of latest local documentary credit rule and payment infrastructure strategy and several other initiatives. Vincent is currently undergoing a Fit & Proper Fest (FPT) process at OJK and his appointment as the CEO of Oona Indonesia will be approved by the General Meeting of Shareholders of Oona Indonesia upon issuance of OJK approval on his FPT result.

Jakarta, 7 December 2023 – Oona, a leading digital general insurance platform in Southeast Asia with a strong presence in Indonesia, today announced its strategic partnership with Yellow.ai, a global leader in conversational AI, to deliver seamless and hassle-free services to its customers by leveraging the latter’s generative and conversational AI-powered solutions. Oona recently unveiled an innovative travel insurance product, Oona Flight Delay Insurance1, targeted at Indonesian travelers.

Oona’s flight delay insurance disrupted the Indonesian market being one of the first of its kind to be sold via WhatsApp and its chatbot, Yoona, on its website.

With Yellow.ai’s generative AI (Gen AI)-powered Dynamic AI, the first of its kind for insurance sales globally, Yoona can assist customers across a wide range of tasks including purchase of Oona’s flight delay insurance and travel insurance. By leveraging Yellow.ai’s proprietary Natural Language Processing (NLP) engine, Yoona is capable of enabling seamless self-service support besides, of course, sales. In the short space of two months since its launch, Yoona has served more than 3,000 users (source: Yellow.ai dashboard, 20 September 2023 – 30 November 2023) and the platform continues to grow in popularity as more and more travelers seek the convenience of self-service assistance.

President Commissioner of Oona Insurance Indonesia, Abhishek Bhatia, said, “This collaboration with Yellow.ai is a testament that Oona prioritizes its customers by making available technological advances accessible to them. By bringing in Yellow.ai’s proven efficiency and next generation technology, Oona has elevated the current process into an easy, straightforward and wonderful experience for our customers,” Bhatia explained.

Rashid Khan, Co-Founder & Chief Product Officer at Yellow.ai said, “On a global scale, our generative AI capabilities are gaining momentum, particularly within the Banking and Financial Services industry (BFSI) sector, with the insurance industry being a prominent advocate. Southeast Asia is no exception, and we are thrilled to collaborate with Oona to revolutionize the Indonesia insurance landscape. Our solutions will empower Oona to provide highly personalized customer experiences and create memorable conversations. Our goal is to ensure a seamless and convenient service experience for all Oona’s customers across their preferred digital platforms, all facilitated by the human-like experience delivered by the Gen-AI-powered Yoona bot.”

Bhatia believes that Yoona will demonstrate how Oona is vastly different from other competitors. “Our product is affordable for all Indonesians, whether it is travel insurance or travel delay , but more importantly, they are now accessible through the Yoona chatbot,” he added.

Yellow.ai’s generative AI-powered Dynamic Automation Platform (DAP) delivers memorable conversational experiences through its dynamic AI agents, which are helping over 1000+ enterprises across 85+ countries achieve higher customer satisfaction and employee engagement. Built on a multi-LLM architecture that is continuously trained on billions of conversations for scalability, speed, and accuracy, it delivers up to 60% reduced operational cost.

Oona has consistently led the charge in pioneering digital innovations. Yoona represents a pivotal element of its strategic investment in creating a cutting-edge technology foundation aimed at revolutionizing the customer experience and becoming the top choice for both partners and customers.

Jakarta, 20 September 2023 – Oona, a leading digital general insurance platform in Southeast Asia funded by Warburg Pincus, announced the launch of its innovative travel insurance product, Oona Flight Delay Insurance , targeted at Indonesian travelers. This product launch marks Oona’s entry into the direct-to-customer segment in the Indonesian market after it acquired PT Asuransi Bina Dana Arta Tbk (“Oona Indonesia”) and rebranded it in February 2023.

According to a study by Google , the search for “international travel” in Indonesia has grown by 280 per cent in 2022, higher than the pre-pandemic level. Searches for passports and visas also grew over 50 per cent during the same period, showing increased interest in overseas excursions. Although travel demand is going up, the airline industry is faced with a challenge as 33.1 percent of flights were delayed from Jakarta airport last year, the 11th highest globally as stated by aviation intelligence company FlightAware .

Oona alleviates the flight delay experience with its paperless, affordable and easy flight delay insurance which is available via WhatsApp, Website Chatbot and Facebook Messenger, a first of its kind in Indonesia. The product is available for only Rp35,000 for up to four total flights. Customers can buy the insurance as late as 2 hours before their scheduled flight departure for delays starting as short as just 1 hour, anytime and anywhere. Oona offers a claim-free and instant lounge voucher to the customer’s phone from a wide range of lounge options at international airport hubs, turning an inconvenience into a moment of delight.

“We are excited to lead the way in disrupting the insurance market through a digital-first approach, providing cutting-edge products that are truly valuable to Indonesian customers and which solves a very real pain point. We see a great opportunity to serve Indonesia as demand for international travel has started to return to normal,” said Abhishek Bhatia, President Commissioner, Oona Insurance.

“This is an exciting time for Oona as traveling overseas is now becoming a lifestyle choice for many Indonesians. The typical Indonesian traveler is also a digitally connected consumer and, with this product, we aim to ease overseas travel delay pain points the consumer may face as they venture out of the country for vacation or business trips. Our affordable offering is easy on the pocket, making it a no-brainer purchase. We are also making waiting at the lounge a memorable part of the trip,” said Julien Pierre Combaret, Commercial and Operations Director, Oona Indonesia.

The Indonesian insurance market is promising as data from the Indonesian General Insurance Association (AAUI) showed that general insurance premiums grew 16.4 per cent year-on-year to Rp 26.1 billion in the first quarter of 2023 . Meanwhile, Oona Indonesia’s internal data showed that its premiums have consistently grown around 20 percent higher than the industry’s average over the same period.

“The booming online travel agencies market, thriving financial services and digitally savvy consumers in Indonesia are all triggers for Oona to offer a truly innovative solution. We are looking forward to growing not only this line of business but all of our upcoming products, so that we are able to serve many more customers in the country”, Bhatia added.

Oona’s launch in Indonesia is part of the group’s expansion strategy in Southeast Asia as it seeks to grow deeper within existing geographies, namely Indonesia and the Philippines. These assets bring Oona an initial product portfolio, strong distribution relationships, a robust infrastructure and an immediate foothold in the region upon which to build its business.

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