Indonesia-focused Oona Insurance launches Generative AI powered chatbot for its global insurance sales enabled by technology

Jakarta, 7 December 2023 – Oona, a leading digital general insurance platform in Southeast Asia with a strong presence in Indonesia, today announced its strategic partnership with, a global leader in conversational AI, to deliver seamless and hassle-free services to its customers by leveraging the latter’s generative and conversational AI-powered solutions. Oona recently unveiled an innovative travel insurance product, Oona Flight Delay Insurance1, targeted at Indonesian travelers.

Oona’s flight delay insurance disrupted the Indonesian market being one of the first of its kind to be sold via WhatsApp and its chatbot, Yoona, on its website.

With’s generative AI (Gen AI)-powered Dynamic AI, the first of its kind for insurance sales globally, Yoona can assist customers across a wide range of tasks including purchase of Oona’s flight delay insurance and travel insurance. By leveraging’s proprietary Natural Language Processing (NLP) engine, Yoona is capable of enabling seamless self-service support besides, of course, sales. In the short space of two months since its launch, Yoona has served more than 3,000 users (source: dashboard, 20 September 2023 – 30 November 2023) and the platform continues to grow in popularity as more and more travelers seek the convenience of self-service assistance.

President Commissioner of Oona Insurance Indonesia, Abhishek Bhatia, said, “This collaboration with is a testament that Oona prioritizes its customers by making available technological advances accessible to them. By bringing in’s proven efficiency and next generation technology, Oona has elevated the current process into an easy, straightforward and wonderful experience for our customers,” Bhatia explained.

Rashid Khan, Co-Founder & Chief Product Officer at said, “On a global scale, our generative AI capabilities are gaining momentum, particularly within the Banking and Financial Services industry (BFSI) sector, with the insurance industry being a prominent advocate. Southeast Asia is no exception, and we are thrilled to collaborate with Oona to revolutionize the Indonesia insurance landscape. Our solutions will empower Oona to provide highly personalized customer experiences and create memorable conversations. Our goal is to ensure a seamless and convenient service experience for all Oona’s customers across their preferred digital platforms, all facilitated by the human-like experience delivered by the Gen-AI-powered Yoona bot.”

Bhatia believes that Yoona will demonstrate how Oona is vastly different from other competitors. “Our product is affordable for all Indonesians, whether it is travel insurance or travel delay , but more importantly, they are now accessible through the Yoona chatbot,” he added.’s generative AI-powered Dynamic Automation Platform (DAP) delivers memorable conversational experiences through its dynamic AI agents, which are helping over 1000+ enterprises across 85+ countries achieve higher customer satisfaction and employee engagement. Built on a multi-LLM architecture that is continuously trained on billions of conversations for scalability, speed, and accuracy, it delivers up to 60% reduced operational cost.

Oona has consistently led the charge in pioneering digital innovations. Yoona represents a pivotal element of its strategic investment in creating a cutting-edge technology foundation aimed at revolutionizing the customer experience and becoming the top choice for both partners and customers.

December 7, 2023

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December 7, 2023